Warranty

EcoSphere Replacement Policy

Each EcoSphere comes with a Replacement Policy. Should all the shrimps die for any reason during the replacement period, Ecosphere Europe Ltd will replace the unit promptly.

The replacement policy period will start from the original issue date of your original EcoSphere. The Small Sphere and Small Pod have a 3 month Replacement Policy. All larger EcoSpheres have a 6-month Replacement Policy. This Policy requires the customer to pay all shipping charges.

EcoSphere Europe Ltd agrees to replace your EcoSphere any time within the policy period indicated on the handbook should fewer than one (1) shrimp remain alive. No other warranty, implied or otherwise, shall exist on the EcoSphere. No warranty exists where the glass is cracked or broken, or where the temperature or light limits have been exceeded (ie too much algae have grown).

The company will make replacement only upon receipt of the failed system. All returns can be shipped by regular ground mail, ground UPS, or Federal Express.

The following items must accompany your return:
  - Name, weekday shipping address, and phone number
  - Serial Number (found on bottom of EcoSphere) 
Please indicate a date you would like to receive your replacement (business address preferred).

IMPORTANT : You should also purchase via the webshop a 15 GBP warranty coupon.